Journal of Tourism Challenges and Trends
2023, Volume:16, Issue:2
Research Article
Gamification in Tourism Marketing Strategies: Enhancing Engagement, Loyalty, and Destination Competitiveness
1
Department of Digital Marketing & Tourism Communication, Delhi University, India
Published
June 19, 2023
Abstract

Gamification—the application of game elements in non-gaming contexts—has emerged as a powerful tool in tourism marketing. This study examines how gamification influences tourist behavior, enhances destination marketing, strengthens brand loyalty, and increases user engagement. Using a mixed-method approach, including surveys (N = 1,200 tourists), interviews with 40 tourism marketing professionals, and analysis of 18 global gamification cases, the research explores the psychological foundations and strategic applications of gamified tourism campaigns. Results show that gamification increases engagement by 60–120%, enhances tourist satisfaction, and significantly strengthens repeat visitation intention. However, challenges include cultural differences, technology cost, design complexity, and user motivation variability. The study concludes with practical guidelines for using gamification as an innovative tourism marketing strategy

Keywords
Recommended Articles
Research Article
ANALYSIS OF THE CRUISE INDUSTRY IN THE ARABIAN GULF: THE EMERGENCE OF A NEW DESTINATION
Published: 19/04/2015
Research Article
DIMENSIONS OF CUSTOMER RELATIONSHIP MANAGEMENT IN THE TUNISIAN TOURISM CONTEXT
Published: 10/06/2014
Research Article
Drone-Based Tourism Photography and Environmental Impacts: Balancing Innovation and Ecological Sustainability
Published: 19/03/2024
Research Article
THE INFLUENCE OF SOCIAL MEDIA MARKETING ON CUSTOMER SATISFACTION IN HOSPITALITY INDUSTRY
...
Published: 12/02/2018
Loading Image...
Volume:16, Issue:2
Citations
54 Views
5 Downloads
Share this article
© Copyright @Romanian-American Association of Project Managers for Education and Research (RAAPMER)